Visitor Service Officers (Casual)  - Reef HQ

Visitor Service Officers (Casual)

Position number:
Classification: Casual (intermittent/irregular hours)
Closing date: 01/01/2020
Location: Townsville (DO NOT APPLY unless you live in the Townsville area or are relocating here in the near future)

PLEASE NOTE: Positions are filled on an 'as needed' basis as operational demand requires; hours of work will vary and are not guaranteed. Applications are retained for 12 months from the date of submission. Incomplete applications will be disregarded.

The Great Barrier Reef Marine Park Authority’s Reef HQ Aquarium has a number of casual employment opportunities for Visitor Services Officers (VSO). Successful applicants are appointed through a casual employment contract and may or may not be offered shifts. An ability to work in more than one VSO area is desirable but not essential.

A condition of employment is Australian citizenship. For more information see the Advice to Applicants page.

Applicants must supply all the following:

  1. A completed Visitor Services Officer Application Form.
  2. A current résumé.  NOTE: Where qualifications, licenses, certificates, Dive Medical etc are required, these should be added as extra pages in the résumé or may be submitted as scanned copies to recruitment@gbrmpa.gov.au.
  3. A cover letter demonstrating your ability to meet the specific position criteria for the position e.g. VSO – Education; these requirements are listed below. This is to be attached via the 'Selection Criteria' field on the Apply Online page.
  4. A completed Health Declaration Form (Casual Employment).

A. VSO - SCUBA Divers  

For related queries contact: Stephen Menzies 07 4750 0876

Reef HQ Aquarium is the world's largest living coral reef aquarium. The Living Systems Team requires casual divers/aquarists to assist with diving duties. A copy of relevant qualifications, licenses and certificates are to be supplied on submitting your application. Highly suitable applicants would have:

  • SCUBA diving certification (must have a minimum dive qualification of Divemaster or ADAS)
  • A current Occupational Diving Medical (AS2299.1)
  • A current nationally recognised First Aid Statement of Attainment, and a current CPR and Oxygen Administration Statement of Attainment

B. VSO - Education

For related queries contact: Julie Spencer 07 4750 0713

Reef HQ Aquarium is the National Education Centre for the Great Barrier Reef Marine Park Authority. Reef education programs are facilitated to students at all stages of learning. Casual education staff may work across a number of areas including assisting with the delivery of reef education programs for visiting school groups during the day, facilitating reef sleepovers at night and running children’s school holiday programs. Some casual education staff also work as tour guides delivering the daily program of talks and tours at Reef HQ Aquarium. Casual education staff who also possess the relevant scuba diver qualifications may also undertake diving duties to support Reef HQ Aquarium’s reef videoconferencing program.

Highly suitable applicants would:

  • Have well-developed communication skills, including the ability to present talks and tours or education programs to groups of people of all ages from children to adults.
  • Have a very good understanding of the marine environment.
  • Hold or be willing to apply for a "Blue Card" issued by the Commission for Children and Young People and Child Guardian and indicates that a person is eligible to work with children and young people in Queensland.
  • A current Senior First Aid Certificate, including current CPR and Oxygen Administration training.
  • Be flexible with working hours that may include working weekdays, weekends, during the daytime, evenings or overnight when required.
  • Possess Scuba diving qualifications (desirable but not essential).  Scuba divers must have a minimum dive qualification of Divemaster or ADAS Aquarium Diver.

C. VSO - Retail (Admissions Desk, Waterview Cafe, and Reef In-store Gift Shop)

For related queries contact: Susan Creece 07 4750 0875

Reef HQ Aquarium prides itself on providing world class customer experiences and services. Highly suitable applicants would:

  • Demonstrate strong customer service focus.
  • Be able to work flexible hours including weekends.
  • Have previous retail or hospitality experience (Food Handlers and Barista Certificates, highly desirable).
  • Have previous experience in cash handling and till reconciliation (essential).

D. VSO - Lucky T Turtle (Reef HQ Aquarium's Mascot)

For related queries contact: Olivia Lowe 07 4750 0884

Lucky T Turtle is the ever loveable Reef HQ Aquarium mascot that receives 'rock-star' attention whenever it makes an appearance. Highly suitable applicants would:

  • Be a minimum of 180 cm and maximum of 185cm tall.
  • Hold or be willing to apply for a "Blue Card" issued by the Commission for Children and Young People and Child Guardian and indicates that a person is eligible to work with children and young people in Queensland.
  • Be able to work flexible hours including evenings and weekends.
  • Be openly creative.

E. VSO – Trades (Capital Works Assistant)

For related queries contact: Sascha Thyer 07 4750 0885

A Capital Works Assistant provides operational support within medium to large scale capital works projects at ReefHQ Great Barrier Reef Aquarium. They will be actively engaged in multiple components of capital works projects (including but not limited to demolition, site preparation, non-commercial plumbing, assisting with deliveries, simple carpentry, general maintenance and clean-up).  Highly suitable applicants would:

  • Have trade qualifications in construction and/or relevant industry experience.
  • Hold a "White Card" (General Construction Induction).
  • Current unrestricted manual driver’s license (preferred).

F. VSO - Aquarist

For related queries contact: Stephen Menzies 07 4750 0876

Reef HQ requires casual aquarists that are not necessarily divers. These positions are not full time and may involve working on any day (to permit backfilling of absent aquarists) with intermittent blocks of full time employment subject to availability and competency. Highly suitable applicants would have:

  • Flexibility regarding working hours. Ability to work weekends and at times during the week is a must. Ongoing training will be provided during the week to equip working on weekends.  
  • A genuine passion for working with marine animals. 
  • Demonstrated experience with marine aquarium systems (this may include extensive systems at home or professionally, specimen breeding, disease control or keeping species that are more challenging). 
  • An understanding of water quality, maintenance and filtration, including a familiarity with a variety of life support systems.  
  • The ability to work autonomously with a proven work ethic, excellent communication skills, and ability to multitask under pressure.
For more information please contact:

Should you have any issues in relation to this page, please contact us on 07 4750 0784

How to apply:

Apply online

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Associated Sites

  • Australian Government - Great Barrier Reef Marine Park Authority
  • T-QUAL - Australian Tourism Quality Assured
  • Eco certified - Advanced Ecotourism
  • Australia Climate Action Business
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