FAQs

Reef HQ Aquarium is open. There will be a sea change to your Reef HQ experience. To see what measures we have implemented to comply with Industry COVID-19 Safe Plans, please click here.

All guests, including members, will need an advanced ticket with a confirmed date and time slot. This will ensure social distancing measures, allowing 1 person per 4 square metres, is maintained.

• 9am to 10:30am: Members Only session. (Friday, Saturday and Sunday, and every day of the Queensland School Holidays)
• 10:30am to 1:30pm: Morning session.
• 2pm to 5pm: Afternoon session.

As we are required to collect contact details for each visiting group, bookings will need to be made via TryBooking. Bookings will be free, with payment made upon entry to Reef HQ Aquarium. The person making the booking must complete the COVID declaration on behalf of themselves and everyone in the group. In the unlikely event that COVID-19 contact tracing is required, the person who booked will be contacted and be responsible for contacting all other persons under that booking. Bookings are available two weeks in advance of date.

We recommend approximately 1.5 to 2 hours (90 to 120 minutes) for you to experience the beauty and wonders of the Great Barrier Reef. Reef HQ Aquarium provides visitors in wheelchairs full access to all exhibits.

For a comprehensive list of our admission and ticket prices use the link here. 

Due to our planned closure in February 2021 for refurbishment works, memberships will not be available for purchase or renewal between July 2020 and our closure in 2021.

The aquarium's Reef-In Store is open for the first session of each day to 5:00pm daily, providing an opportunity for our guests to purchase quality gifts or mementos. There are a variety of items available for all ages and interests. Take away something to remember your visit.

Gift Cards are no longer available for purchase. Gift Cards already purchased can still be used. For more information please see this page.

The Aquarium's Waterview Cafe is open for the first session each day to 3:00pm daily, with snacks available in the gift shop after this time. We have a daily food menu a range of ice creams, lollies and snacks as well as delicious cakes to tempt you on your visit. To comply with Industry COVID-19 Safe Plans, the cafe will only be selling snacks and drinks at this time. Seating will not be available. Relax in air conditioned comfort whilst enjoying the breath-taking views of our 2.5 million litre coral reef exhibit.

Due to COVID restrictions, Reef HQ Aquarium is currently not accepting bookings for after-hour private functions. When these are open again, the website will be updated accordingly.

Due to COVID restrictions, Reef HQ Aquarium is currently not accepting bookings for after-hour private functions. When these are open again, the website will be updated accordingly.

88 species of shark call the Great Barrier Reef home. There are several shark species at Reef HQ Aquarium, these include:

• Tawny Nurse Shark
• Leopard Shark
• Black Tip Reef Shark
• Epaulette Shark
• Nervous Whaler Shark

(Please be aware our species list may change without notice.)

We always have many varieties and species on display. Including saltwater crocodiles, freshwater turtles, olive sea snakes, a range of colourful reef fish (angel fish, triggerfish, wrasse, damsels, chromis, fusiliers), seastars, sea cucumbers, sea urchins, crustaceans, lion fish, moray eels, dory and of course, nemo! The list continues.... Visit Reef HQ to learn more and discover more species of fish and animals that call the Great Barrier Reef home.

The IMAX theatre was an independently owned and operated business to Reef HQ Aquarium and is no longer operational.

The Cultural Centre is no longer located next to Reef HQ Aquarium. This space is part of Townsville’s waterfront priority development area. New and exciting opportunities will be coming over the next few years as the concourse area and buildings are fully re-developed.

Since December 2019, Reef HQ Aquarium have received $40.1 million over four years for an upgrade to the infrastructure at our 33 year old Aquarium. The majority of the works will be undertaken when Reef HQ Aquarium closes from February 2021.

You can read more about the funding and refurbishment by clicking the link here.

Free vehicle parking is available along the Strand for up to 3 hours. Parking is also available directly opposite the main entrance to Reef HQ Aquarium in the Wilson’s car park for an hourly fee or day rate. Download the ePark app to pay online. There are also hourly fee paying car parks along Flinders Street providing flat and level access to the aquarium. Use the map here to locate these.

Use the links here to access the maps we have available:

• * Location / Directions
• * Parking

Address

• Location Address:   2-68 Flinders Street, Townsville, QLD, 4810
• Postal Address:   PO Box 1379, Townsville, QLD, 4810

You can find links to pages, documents and publications relating ‘Coral Bleaching’ here.

For more information on climate please refer to this page on the Great Barrier Reef Marine Park Authority website.

http://www.gbrmpa.gov.au/our-work/threats-to-the-reef/climate-change

Reef HQ Aquarium is reviewing their internship program and has no internship opportunities at this time.

Reef HQ Aquarium is closing for refurbishment on 1 February 2021. There are currently no volunteer positions available. If you are interested in finding out what other volunteering opportunities are available in the North Queensland region, we encourage you to contact Volunteering North Queensland, which is a referral agency for volunteers. The contact details for Volunteering North Queensland are below:

Volunteering North Queensland

Website:  www.vnq.org.au.

PH:  4725 5990

SMS  0439 0439 39

EMAIL:  hello@vnq.org.au

Reef HQ Aquarium only facilitate a small number of work experience students each year.

Reef HQ Aquarium is unable to supply tickets or membership donations for school fetes, community groups or other fundraising endeavours. Due to current COVID restrictions and a planned closure in February 2021 for refurbishments, the time frames these would be available and the changes to visitation, decrease the value of these offers. We look forward to supporting the community again when we are close to reopening in 2022.

Reef HQ Aquarium is the Australian Government’s National Education Centre for the Great Barrier Reef Marine Park Authority (GBMPRA). GBRMPA is the agency who manages the Great Barrier Reef Marine Park. For more information use the link here.

An outline of the management structure within GBMPRA and Reef HQ can be found here. http://www.gbrmpa.gov.au/about-us/our-board

For communications to Reef HQ Aquarium, please use the Contact Us form which can be viewed on this link here.

For the latest vacancies at Reef HQ Aquarium please use the link here.

We are very proud of Reef HQ Aquarium, so you are always welcome to take photographs and videos of our attraction and exhibits. Please respect the exhibits where no flash photography is allowed; in our darkened BioDiversity tunnel and in the Turtle Hospital. We love to see what you’ve taken so share your Reef HQ Great Barrier Reef experience by using #reefhq and tagging us on Facebook (@Reef HQ Great Barrier Reef Aquarium) or Instagram (@reefhqaquarium).

If you’re looking for content for a documentary or news piece, then we’d love to hear from you. We have some great stories to tell:

• Turtle Hospital: Since opening in 2009 we have cared for more than 240 patients. Patients have been admitted suffering from boat strikes, marine plastic ingestion, fishing hook ingestion, floatation syndrome due to other unknown blockages, malnourishment, among other injuries. You can read more on the Turtle Hospital here.
• Leopard sharks: Our Leopard Sharks are world famous after it was confirmed they were giving birth without a male, after previously mating in the usual way. This process is called parthenogenesis. You can read more on our leopard sharks here. (link to research document)
• Olive Sea Snakes: For two consistent years our olive sea snakes gave birth. From what we can determine, this is the first known case of captive breeding of olive sea snakes. Two of the first litter born are now housed at Cairns Aquarium, with the rest of the sisters on display at Reef HQ Aquarium. You can read more on our sea snake research here. (link to research paper)

Please contact us for more great story ideas. The Contact Us form which can be viewed on this link here.